Policy Page

Due to high demand for appointments coupled with a significant increase in no-shows, cancellations without adequate notice, and late clients, we are implementing new policies at DK NAIL SPA. These policies are to ensure that we may hope to accommodate all our clients into an increasingly busy schedule and provide our clients with services in a timely manner.

CANCELLATION POLICY

Cancelling appointments without adequate notice results in businesses losing the opportunity to fill that appointment slot with appointments for other clients wishing to receive service(s). For the benefit and respect of our clients and staff, calling appointments over the phone will be subject to the following policies regarding cancellation:

Any client who fails to show up for an appointment without contacting DK NAIL SPA will be considered a “No Show”.
Any client who fails to cancel/reschedules an appointment without contacting DK NAIL SPA with at least 12 hours notice will be considered a “Late Cancellation”.
Any client who fails to show up for an appointment without contacting DK NAIL SPA a second time will no longer be allowed to schedule appointments with us and will only be seen as a “walk-in”.
Appointments booked the same day of service(s) may be cancelled/rescheduled with at least 1 hour notice without penalty.

LARGE PARTY BOOKINGS (4 or more people)

To better accommodate larger groups and ensure efficient scheduling, parties of 4 or more people will require a non-refundable deposit of $10 per person at the time of booking. This deposit will be applied towards your final service total.

We ask that all clients arrive on time or preferably 5 minutes prior to their appointment start time. Late arrivals mean delayed service completions. If you arrive late, you effectively make every client who arrives after you receive their services late for that day. Out of respect for our staffs’ and other clients’ time, we are implementing the following policies regarding punctuality:

Any client arriving at least 15 minutes late for an appointment without contacting DK NAIL SPA will forfeit their originally scheduled appointment and be treated instead as a “walk-in”. “Walk-in” clients are seen on a first come first serve basis by the next available nail tech.

PLEASE UNDERSTAND THAT WE ARE IMPLEMENTING THESE POLICIES FOR OUR CLIENTS' BENEFIT. IT IS UNFAIR TO HAVE CLIENTS WHO ARRIVE ON TIME WAIT FOR SERVICES BECAUSE A CLIENT PRIOR TO THEM ARRIVED LATE.

WE UNDERSTAND THAT LIFE HAPPENS. IN THE EVENT OF UNFORESEEN EVENTS BEYOND YOUR CONTROL THAT ARISE AFTER BOOKING WHICH MAKE IT IMPRACTICABLE TO SHOW UP FOR AN APPOINTMENT, PLEASE CALL US AT 724-374-5787 ABOUT THE SITUATION AND WE WILL SPEAK WITH YOU PERSONALLY.

WITH CARE,
- THE DK NAIL TEAM